Alcom Networks Sdn Bhd

Effective Date: 28th July 2026

At Alcom Networks Sdn Bhd, we strive to ensure that every product you receive meets our quality standards. If you experience any issues with your purchase, please review our Return & Refund Policy below.

1. Warranty

All products sold by Alcom Networks Sdn Bhd are covered by the warranty period and terms stated on the respective product description page. Warranty coverage varies by product and brand.

Please refer to the individual product listing for the applicable warranty duration and conditions.

2. Eligibility for Return

Returns are accepted only under the following circumstances:

• The product is defective or faulty upon arrival.
• The wrong item was delivered.
• The product is damaged during shipping (must be reported immediately upon receipt).

To be eligible for a return:

• You must notify us within 7 days from the date of receiving the product.
• The product must be returned in its original condition, including original packaging, accessories, manuals, and any free gifts.
• Proof of purchase (order number or invoice) is required.

3. Refund Policy

Refunds are only available for products confirmed to be defective, and are subject to seller approval after inspection.

Alcom Networks Sdn Bhd reserves the right to:

• Inspect and verify the reported defect.
• Request photographs, videos, or additional information before approving the return.
• Determine whether the product qualifies for a refund, replacement, repair, or warranty claim.

Refunds will not be issued if:

• The defect is caused by misuse, accidental damage, unauthorized modification, improper installation, or normal wear and tear.
• The product is found to be functioning normally after inspection.
• The return does not meet the eligibility requirements stated in this policy.

4. Return Process

To request a return:

• Contact our customer service with your order number and details of the issue.
• Provide clear photos or videos showing the defect, if requested.
• Wait for our return authorization before sending the product back.
• Once received, we will inspect the item and notify you of the outcome.

Unauthorised returns may not be accepted.

5. Refund Processing

If your refund request is approved:

The refund will be processed using the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

6. Exchange or Replacement

Where appropriate, we may offer a replacement or repair instead of a refund, depending on product availability, manufacturer warranty terms, and the nature of the defect.

7. Non-Returnable Items

Unless defective, the following items are generally not eligible for return:

• Products damaged due to misuse or negligence.
• Products with missing accessories or damaged packaging caused by the customer.
• Clearance, promotional, or special-order items (unless defective).
• Software, digital products, or items specifically stated as non-returnable.

8. Contact Us

For any questions regarding returns, refunds, or warranty claims, please contact:

Alcom Networks Sdn Bhd
Email: support@myalcom.com
Phone: 03-92862888
Website: https://myalcom.com/

Important Note: Alcom Networks Sdn Bhd reserves the right to amend this Return & Refund Policy at any time without prior notice. All return, refund, and warranty decisions are subject to our final assessment in accordance with this policy and applicable Malaysian consumer laws.