Effective Date: 01 August 2026

Welcome to myalcom.com, operated by ALCOM NETWORKS SDN BHD (Company Registration No. 941403-H) ("ALCOM", "we", "us" or "our").

By accessing and using this website, or purchasing any products from us, you agree to be bound by the following Terms & Conditions.

1. Products

We sell various products including telephones, walkie-talkies, Bluetooth headsets, IT gadgets, accessories and lifestyle consumer products.

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on the website are accurate. However, minor differences may occur due to product updates, manufacturer changes, screen settings or other circumstances.

All products are subject to availability.

2. Prices

All prices displayed on the website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices, promotions and product availability may be changed without prior notice.

We reserve the right to correct any pricing or product information errors displayed on the website.

3. Orders

Customers are responsible for ensuring that all order information provided is accurate and complete, including product selection, quantity, billing information, contact details and delivery address.

An order is considered accepted once it has been confirmed by ALCOM.

We reserve the right to reject or cancel an order due to product unavailability, pricing errors, payment issues, suspected fraud or other reasonable circumstances.

If an order is cancelled after payment has been made, the applicable amount will be refunded to the customer.

4. Payment

Payment must be successfully completed using the payment methods provided on the website.

All payment transactions may be processed through third-party payment service providers and may be subject to their respective terms and conditions.

ALCOM reserves the right to cancel or hold an order where payment cannot be verified or is suspected to be unauthorised or fraudulent.

5. Delivery

We will arrange delivery of purchased products to the address provided by the customer.

Delivery times shown on the website are estimates only and may vary depending on the delivery location, courier service, product availability, public holidays and other circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and contact number.

ALCOM shall not be responsible for delays caused by third-party courier or delivery providers where such delays are beyond our reasonable control.

6. Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to our Return & Refund Policy.

Customers should contact us as soon as possible if they receive a damaged, defective, incorrect or incomplete product.

Proof of purchase and other information may be required before a return, replacement or refund can be processed.

Nothing in these Terms & Conditions is intended to exclude any consumer rights provided under applicable Malaysian law.

7. Warranty

Where applicable, products may be covered by a manufacturer's warranty or warranty provided by ALCOM.

Warranty terms may differ depending on the product and manufacturer.

Customers should refer to the relevant warranty information provided with the product or on the website.

8. Website Use

Customers agree to use this website only for lawful purposes.

You must not misuse the website, attempt to gain unauthorised access, interfere with its operation, introduce harmful software or use the website for fraudulent or unlawful activities.

9. Intellectual Property

All content on this website, including logos, text, images, graphics, product information and website design, belongs to ALCOM or the respective rights holders.

Such content may not be copied, reproduced, modified or used for commercial purposes without prior written permission.

Product names, trademarks and logos belonging to third parties remain the property of their respective owners.

10. Limitation of Liability

We make reasonable efforts to ensure that the website and product information are accurate and available.

However, ALCOM shall not be responsible for losses, delays or interruptions caused by circumstances beyond our reasonable control, including website technical issues, courier delays, supplier issues or other external circumstances.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded under Malaysian law.

11. Changes to These Terms

ALCOM reserves the right to update or change these Terms & Conditions from time to time.

The latest version will be published on this website. Your continued use of the website after any changes are published constitutes acceptance of the updated Terms & Conditions.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

ALCOM NETWORKS SDN BHD
No. 58, Jalan 8/91,
Taman Shamelin Perkasa,
56100 Kuala Lumpur, Malaysia.

Telephone: +603-9286 2888
Email: sales@myalcom.com
Website: myalcom.com