Effective Date: 01 August 2026

ALCOM NETWORKS SDN BHD ("ALCOM", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or use myalcom.com ("Website") or purchase products from us.

By using our Website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our Website or place an order, we may collect information such as:

• Full name
• Contact number
• Email address
• Billing and delivery address
• Payment and transaction information
• Order and purchase details
• Account login information, where applicable
• Information you provide when contacting us
• Website usage and browsing information

We may also collect technical information such as your IP address, browser type, device information and general website activity.

2. How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling your orders
• Processing payments
• Arranging delivery of products
• Providing customer service and support
• Managing your account
• Processing returns, refunds and warranty claims
• Responding to enquiries and requests
• Improving our products, services and Website
• Detecting and preventing fraud or unauthorised transactions
• Sending promotional information where permitted
• Complying with applicable laws and regulations

3. Payment Information

Payments made through our Website may be processed by third-party payment service providers.

We may receive information relating to your payment transaction, such as payment status, transaction reference and payment method.

We do not normally store your complete credit or debit card details on our own systems where payment processing is handled by a third-party payment provider.

4. Cookies

Our Website may use cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our Website
• Improve website performance
• Support marketing and advertising activities, where applicable

You may adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect the functionality of the Website.

5. Sharing of Personal Information

We may share your personal information with trusted third parties where reasonably necessary to provide our services.

These parties may include:

• Payment service providers
• Courier and delivery companies
• IT and website service providers
• Hosting providers
• Customer service providers
• Marketing and analytics service providers
• Manufacturers or authorised service centres for warranty purposes
• Government authorities or regulatory bodies where required by law

We do not sell your personal information to third parties for their own marketing purposes.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about:

• New products
• Promotions
• Special offers
• Discounts
• Company updates
• Other marketing communications

You may choose to stop receiving marketing communications by using the unsubscribe option provided in our emails or by contacting us.

7. Protection of Personal Information

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, resolving disputes, maintaining business records and complying with legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.

9. Third-Party Websites

Our Website may contain links to third-party websites, payment services, manufacturers or other external websites.

We are not responsible for the privacy practices or content of third-party websites.

Customers are encouraged to review the privacy policies of those websites before providing personal information.

10. Your Rights

Subject to applicable Malaysian laws and regulations, you may have rights to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Withdraw consent for certain uses of your personal information;
• Request information about how your personal information is being used; and
• Make enquiries or complaints regarding the handling of your personal information.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

11. Children's Privacy

Our Website is not specifically intended for children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable laws.

Any updated version will be published on this Website with the updated effective date.

We encourage customers to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

ALCOM NETWORKS SDN BHD
No. 58, Jalan 8/91,
Taman Shamelin Perkasa,
56100 Kuala Lumpur, Malaysia.

Telephone: +603-9286 2888
Email: sales@myalcom.com
Website: myalcom.com